Free and easy for 30 days in the contiguous 48 states (except Deal Room purchases). We provide a pre-paid return label with every package. Seal the box, affix the label, and drop off at your nearest United States Postal Service location. Please ensure that the items are unworn, unwashed, and undamaged. If this is not the case we can reasonably decline your refund. Between 30 and 60 days we will reduce the refund by a $15 handling fee. After 60 days we do not accept returns. Any item marked as “Final Sale” cannot be returned or exchanged. In the event of a return, the relevant multiple-buy, coupon, or promotional discount will not apply and the refund will be reduced accordingly. Please also note that we only provide one pre-paid return label per order. Loss of label or multiple return shipments will incur a $15 fee per label required.
Free and easy for 30 days in the contiguous 48 states. To expedite the process, please email us here with the shirts you'd like to exchange, as well as the tracking information from your included return label once you've shipped your shirts back. Once we see tracking go live, we can process your exchange on our end! If you don't have the tracking information, we can process your exchange once our warehouse confirms receipt of your shirts.
If an exchange is requested past 30 days from the date of purchase, the exchange will only be processed if the shirt being returned is still in circulation, and there will be a processing fee of $20. We also retain the right to deny an exchange request for an order past 30 days of purchase.
Returns usually require 4-7 days to be fully processed at our warehouse. You will receive an email notifying you when processing is complete. The credit should appear on your credit card acount 24-48 hours later. In the event of a return, the relevant multiple-buy or promotional discount will not apply and the refund will be reduced accordingly.
We currently ship to the following international countries: Australia, Austria, Belgium, Bermuda, Canada, Denmark, France, Germany, Hong Kong, Italy, India, Israel, Japan, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Puerto Rico, Republic of Ireland, Spain, Sweden, Switzerland, United Arab Emirates and UK If you need to ship to a country that is not listed, email us and we will try to work something out for you. Please note: While we ship internationally, we unfortunately can’t offer free shipping and returns. If you need to return or exchange something please contact mailto:firstname.lastname@example.org and we will help you out with that.
Pretty fast. Our warehouse is located in Shelton, CT which affords fairly swift and free shipping to most of the country. Expect your package to arrive in:
Orders received by 1:30pm usually ship same day. If you require faster delivery, we offer 2nd Day Air (please make sure order is in by 1:30PM), and if you’re really in a hurry, choose the guaranteed overnight option. You can pick your preferred option and calculate associated costs on the checkout page.
Hmm that’s weird. Shoot us an email mailto:email@example.com and we will investigate for you.
It is important to note that all our shirts are cut on the slimmer side. Please refer to the comprehensive size guide for more detail. You can always send us an email if you would like further assistance from one of our fit experts.
Our Traditional Fit is similar (although slightly slimmer) to most Classic Fit shirts on the market. This cut is more generous, with 2 extra inches in the chest. The Tailored Fit is similar (although slightly slimmer) to most Slim Fit shirts out there. The Tailored Fit is cut for a leaner body type and provides a closer fit.
Allow us to introduce you to Dan, our resident menswear stylist. Nothing makes him happier than dishing out some sound sartorial advice. Dan can always be reached at mailto:firstname.lastname@example.org.
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and we will promptly remove you from ALL correspondence.
Nope. That would be silly of us. We hate to be party poopers, but if you refer yourself, you won't be getting a free shirt. Please note that spouse-to-spouse referrals as well as to members of your household are likewise excluded.
You can definitely refer the same person twice, but you'll only receive one free shirt on your next purchase.
It will take 30 days (from when your friend orders) so that we can make sure there's no funny business. This way we can make sure that your friend is keeping their shirt before you get a free one (our return policy is 30 days).
Free Returns and Free Exchanges for 30 days. It can’t be simpler.
We hope you love our products but if for any reason you are less than totally satisfied just follow these easy steps.
NOTE: If there is a partial return of a multi-buy order, the pricing of the shirts kept will be prorated to the next available pricing, and a refund will be issued accordingly.
Your access to and use of Twillory.com is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.
We accept unworn, unlaundered and undamaged shirts 30 days from delivery date for a full refund. If shirts have been worn, laundered or are damaged, we can reasonably decline your refund. Between 30 and 60 days we will reduce the refund by a $15 handling fee. After 60 days we do not accept returns. Any item marked as “Final Sale” cannot be returned or exchanged. In the event of a return, the relevant multiple-buy, coupon, or promotional discount will not apply and the refund will be reduced accordingly. Please also note that we only provide one pre-paid return label per order. Loss of label or multiple return shipments will incur a $15 fee per label required.
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You agree to indemnify and hold Twillory and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Twillory arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.
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