What’s your return policy like?
As long as your items are unworn and unlaundered, returns are absolutely free in the contiguous United States within 30 days from the date of delivery! Each order comes with a free return label. We use UPS or USPS return labels, depending on where you had your order shipped to; be sure to check on the label to see which you received.
Just pack the items you’re looking to return into the Twillory box (if you have it; if not, any package that gets the products back to us in saleable condition), slap the label on, and hand the package off to your local USPS postal worker / UPS location. If there’s no return label, reach out to our Customer Happiness team at firstname.lastname@example.org and we’d be more than happy to provide you with a return label.
Once our warehouse confirms receipt of your return, we’ll put you down for a refund, after which you should see a credit back to your original form of payment within 24-48 hours of processing.