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My discount / promo code isn’t working! What’s up with that?

That stinks! There are a couple of reasons this could be happening:

  • You’re attempting to use multiple promotions at a time, like two discount codes at once, or loyalty points on top of a promotional code (our shopping platform only allows for one per order);
  • Your order doesn’t qualify for the promotion (a lot of our promotions are only applicable to orders that contain specific products);
  • The promotion may be expired;
  • You may not be eligible for the promotion.

If you feel like your order does qualify but the promotion still isn’t going through, please reach out to us at and our Customer Happiness team will get to the bottom of it for you!


PLEASE NOTE: We can only honor discount codes that have come directly from a Twillory promotional email or pop-up. Discount codes obtained from third-party sites can be denied at our discretion.