I've reached out to you, but it's been over 24 hours and I haven't heard back. What's the deal?

Sorry for the apparent lack of silence! We use a ticketing system to track all customer interaction. Because of this, outreach and responses from us are sometimes flagged as spam or promotional material by receiving inboxes, and could be sorted elsewhere. If you reached out and haven't heard back from us within the time stated above, please check any folders that are not your main inbox for our responses.