I've reached out to you, but it's been over two business days and I haven't heard back. What's the deal?Updated 2 years ago
Sorry for the apparent lack of silence! We use a ticketing system to track all customer interaction. Because of this, outreach and responses from us are sometimes flagged as spam or promotional material by receiving inboxes, and could be sorted elsewhere. If you reached out and haven't heard back from us within the time stated above, please check any folders that are not your main inbox for our responses, like spam or junk mail.
During high-traffic times such as during a sales event or the holiday season, please allow for one extra business day for a response.
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