Great question! Products with this text are ineligible for our regular free exchanges, but they can be exchanged for a processing fee of $15 + $5 per product returned. An additional $20 per item is incurred in case the product being returned is a Coat / Blazer. Reach ...
At this time, we only allow for gift items to be exchanged for the same item in a different size or fit, or for Twillory store credit.
We accept late returns and exchanges at our discretion, so please be sure to reach out to us at [email protected] for confirmation. If the return is authorized, we do have to charge an initial processing fee of $15 + $10 per item for all approved ...
Any item that is designated as final sale is sold as is, and is not eligible for return or exchange. Final sale items cannot be combined with any other deals or offers. Any item purchased from our Deal Room clearance section are considered Final Sale. You will find that ...
... with the express purpose of putting control of returns and exchanges into your hands. The return app is a great way to process returns and exchanges, hassle free. With the app, you can exchange items, return store credit, and even return items for a refund. On ...
Unfortunately, once a return is sent back to us using the return app, we are not able to edit the return in any way. This includes changing the shipping address for the exchange item, changing from an exchange to a return (or vice versa), ...
... are marked as "Final Sale" are ineligible to be returned for refund or exchange unless otherwise stated. Items that are marked as "Exchanges accepted, S&H fees apply" means that there is a processing fee for any item exchanged or returned. Customers are only ...
... app stating that your order falls outside of our standard policy, please email us at [email protected] and we would be happy to investigate for you: Second returns against a paid order Returns against exchanges Returns outside of our standard return window Orders with specific discounts