I don't like the style of accessory I received in one of your promotional giveaways. Can I exchange it for a different style, and do free exchanges apply to this as well?
We'd be happy to exchange this for you, but free exchanges only apply to items which were purchased, so we aren't able to exchange promotional items for free. If you'd like to exchange the accessory you received for another style, Twillory reserves the right to issue a $10 restocking and handling charge in the form of an invoice.