How do your promotions work?
We love to keep our customers happy by offering promotions that are both engaging and help customers save on Twillory purchases. Usually we’ll have a coupon code for your convenience, but sometimes the promotion will be applied directly! Every promotion is unique.
In the event of a return, the relevant multiple-buy, coupon, or promotional discount will not apply and the refund will be reduced accordingly.
What is your return policy?
Free and easy for 30 days in the contiguous 48 states (except Deal Room purchases). We provide a pre-paid return label with every package. Seal the box, affix the label, and drop off at your nearest United States Postal Service location. Please ensure that the items are unworn, unwashed, and undamaged. If this is not the case we can reasonably decline your refund. Between 30 and 60 days we will reduce the refund by a $15 handling fee. After 60 days we do not accept returns. Any item marked as “Final Sale” cannot be returned or exchanged. In the event of a return, the relevant multiple-buy, coupon, or promotional discount will not apply and the refund will be reduced accordingly. Please also note that we only provide one pre-paid return label per order. Loss of label or multiple return shipments will incur a $15 fee per label required.
What is your exchange policy?
Free and easy for 30 days in the contiguous 48 states. To expedite the process, please place a note into the return box and/or email us ([email protected]) detailing the exchange. Upon receiving the package we will ship out replacements immediately. Return postage not included for Deal Room purchases.
How long does a return take to process?
Returns usually require 5-10 days to be fully processed at our warehouse. You will receive an email notifying you when processing is complete. The credit should appear on your credit card acount 24-48 hours later. In the event of a return, the relevant multiple-buy or promotional discount will not apply and the refund will be reduced accordingly.
Do you ship internationally?
We currently ship to the following international countries:
Australia, Austria, Canada, Chile, France, Germany, Italy, Luxembourg, Republic of Ireland, Sweden, Switzerland, and UK
If you need to ship to a country that is not listed, email us and we will try to work something out for you.
How fast is your shipping?
Pretty fast. Our warehouse is located in Valley Stream, NY which affords swift and free shipping to most of the country. Expect your package to arrive in:
- East Coast: 1-3 business days
- Midwest: 2-4 business days
- West Coast: 4-7 business days
Orders received by 1:30pm usually ship same day. If you require faster delivery, we offer 2nd Day Air (please make sure order is in by 3PM), and if you’re really in a hurry, choose the guaranteed overnight option. You can pick your preferred option and calculate associated costs on the checkout page.
I haven’t received my package, what should I do?
Hmm that’s weird. Shoot us an email here and we will investigate for you.
Can I donate any brand of used shirts or only Twillory shirts?
The beneficiaries of your generosity will appreciate any brand of shirts. Besides, that will create more room in your closet for Twillory :).
Can I donate other garments?
As long as it fits neatly in the bag, any business attire garment will be accepted.
Where is Re:Purpose available?
Currently, Re:Purpose is in pilot mode and is only available in the tri-state (NY, NJ, CT) and surrounding regions. With your help, we hope to roll this program out nationwide in the coming months.
How do I know my correct size?
It is important to note that all our shirts are cut on the slimmer side. Please refer to the comprehensive size guide for more detail. You can always send us an email if you would like further assistance from one of our fit experts.
What is the difference between Traditional and Tailored Fit?
Our Traditional Fit is similar (although slightly slimmer) to most Classic Fit shirts on the market. This cut is more generous, with 2 extra inches in the chest. The Tailored Fit is similar (although slightly slimmer) to most Slim Fit shirts out there. The Tailored Fit is cut for a leaner body type and provides a closer fit.
I need some style advice, who do I speak to?
Allow us to introduce you to Josh, our resident menswear stylist. Nothing makes him happier than dishing out some sound sartorial advice. Josh can always be reached at [email protected]
Will you be offering other product categories?
Our manufacturing expertise extends to the full range of clothing and accessories. While we launched Twillory with shirts, you can expect additional products in the near future. Hang in there gents.
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Can I refer myself for the Refer a Friend campaign?
Nope. That would be silly of us. We hate to be party poopers, but if you refer yourself, you won’t be getting a free shirt.
How long will it take to get a free shirt after I refer a friend?
It will take 30 days (from when your friend orders) so that we can make sure there’s no funny business. This way we can make sure that your friend is keeping their shirt before you get a free one (our return policy is 30 days).